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FAQ

When is my program's preorder deadline?

Order by your program's preorder deadline to ensure that your products are ready when you arrive at campus!

 Program

Preorder Deadline

Pre-College Session 1

June 18th, 2019
Pre-College Session 2
June 30th, 2019
Pre-College Session 3
July 14th, 2019
Secondary School Program
June 18th, 2019
7-week Session June 18th, 2019
3-week Session I June 18th, 2019
3-week Session II July 7th, 2019
Reunions 3 days prior to arrival

Harvard Summer Undergraduate Research Village

May 27th, 2019

GSD Design Discovery

June 10th, 2019

Where will my preordered products and services be delivered?

MicroFridges, water plans, and safes are delivered to your room. All other products should be picked up at our store located at 69 Mount Auburn St. Linen plans and laundry plans (including delivery plans) must be set-up in our store at 69 Mount Auburn St. 

For the Harvard Summer School 7-week, 3-week, and Pre-College programs, your water and safe will be conveniently waiting for you in your room when you arrive at campus if you ordered by the pre-order deadline! For the 7-week and the 3-week Session 1 programs, your MicroFridge will also be conveniently waiting for you in your room upon arrival. For all other programs, your MicroFridge and safe will be delivered to your room within 3 days of your program's move-in date.  Note, product and service offerings vary by program.  Check your program page for product and service offerings available to you.

You do not need to know your housing assignment when placing your order.

What should I do with my products at the end of my program?

At the end of your program, all products except MicroFridges and safes should be returned to HSA at our storefront location at 69 Mount Auburn St. MicroFridges should be emptied, cleaned, defrosted, and unplugged prior to move out, but should remain in your room for pick-up.

Note that wastebaskets and lamps are yours to keep after your program ends!

What is HSA Summer School Services? Is this program sponsored by Harvard?

We are a subsidiary of the Harvard Student Agencies, a student-run business that works closely with the Harvard community to provide valuable dorm essentials and laundry services. While we are not officially sponsored by Harvard, the Harvard Summer School has approved our products and services for Harvard Summer School students. We ensure that everything we provide you is of top quality.

Can I order once I arrive on campus?

All products are available for purchase on move-in day. However, we encourage students to preorder their products as they are highly demanded. Pre-ordering can be done online or in person at our store located at 69 Mount Auburn St.

Where are you located?

Our store is located at 69 Mount Auburn St.

How can I contact you about my order?

Email us at cleaners@hsa.net.

I need a product for an accessibility accommodation. What should I do?

If you are a Harvard Summer School student and require any of our products and services based on a disability-related accommodation, please contact Harvard Summer School’s Accessibility Services Office at (617) 998-9640 or accessibility@extension.harvard.edu for additional information. MicroFridges and safes are not listed as products for Pre-College students, but if you require one for a disability-related accommodation, please contact the Accessibility Services Office.

What is the refund policy?

Our refund policy and terms of service can be found here.

Where can I get Harvard apparel?

The Harvard Shop, also a student-run subsidiary of the Harvard Student Agencies, provides great quality clothing for the lowest prices in the Harvard area. Its stores are located at the 39 JFK Street Garage, 65 Mount Auburn Street, and 52 JFK Street. All those with Harvard ID cards will receive 15% off their entire purchase! 

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